Privacy Policy
This website is owned and operated by Commlead Consulting and will be referred to as “we”, “our”, and “us” in this privacy policy. By using this site, you agree to this privacy policy (“the policy”), which outlines how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
We reserve the right, at our discretion, to modify or remove portions of this policy at any time. This policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third-party websites that may be linked to this website.
We recognise the importance of protecting the privacy of visitors to our website, particularly information that can identify an individual (“personal information”). This policy governs how your personal information, obtained through this website, will be managed. We encourage you to review this policy periodically to stay informed of any updates. If you have any questions or concerns, please contact us at estee@commlead.com
1. Collection of Personal Information
Personal information about visitors is collected only when knowingly and voluntarily submitted. Examples include when you provide information to access services, submit enquiries, or request information. We aim to ensure that personal information is only collected for legitimate business and operational purposes in compliance with POPIA.
Sensitive Information
If we need to collect sensitive personal information, we will seek explicit consent before processing such data.
2. Use of Personal Information
Personal information collected through our website is used only for the purpose for which it was provided, or for directly related secondary purposes, unless we disclose alternative uses at the time of collection. We may use your information to:
Provide services and respond to your enquiries
Improve our website and customer experience
Maintain records for administrative and legal purposes
We do not use your information for direct marketing purposes unless you have explicitly consented.
3. Disclosure of Personal Information
We will not share your personal information with third parties unless:
- You have provided consent
- It is necessary to fulfil the purpose for which it was submitted
- Disclosure is required by law or necessary to protect our legal rights
We may engage third-party service providers to assist in delivering services. In such cases, we ensure that these third parties comply with data protection obligations under POPIA.
4. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, or misuse. While we strive to maintain high security standards, we acknowledge that no data transmission over the Internet can be guaranteed to be entirely secure.
Our employees and contractors handling personal information are bound by confidentiality agreements. However, we cannot be held responsible for unauthorised access beyond our control.
5. Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law. Once data is no longer needed, we will securely delete or anonymise it.
6. Your Rights Under POPIA
Under POPIA, you have the following rights:
Access: You can request access to the personal information we hold about you.
Correction: You may ask us to correct inaccurate or outdated information.
Erasure: You can request that we delete your personal information under certain conditions.
Objection: You have the right to object to processing your personal information for specific purposes.
Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time.
To exercise these rights, please contact our Information Officer at estee@commlead.com
7. Collection of Technical Information
IP Addresses
Our web servers may collect your IP address to assist with diagnosing technical issues and monitoring website usage. This information is aggregated and does not personally identify you.
Cookies and Tracking Technologies
We use cookies to improve user experience and enhance website security. These cookies may store session data and help us analyse website traffic. You can manage cookie preferences through your browser settings.
8. International Data Transfers
If we transfer personal information outside South Africa, we ensure that appropriate safeguards are in place to protect your data, such as contractual data protection agreements with third parties.
9. Links to Third-Party Websites
Our website may contain links to external websites. These third-party sites are not under our control, and we are not responsible for their privacy practices. Before sharing personal information on any external website, we encourage you to review its privacy policy.
10. Contact Information and Complaints
If you have concerns about how we process your personal information or if you wish to exercise your rights under POPIA, please contact us:
Information Officer:
Name: Estee
Email: estee@commlead.com
Phone: 082 719 6898
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa at 010 023 5200.
This privacy policy was last updated on 4 February 2025. We encourage you to review it periodically for any updates.